Market Listing Manager

As a Visual Merchandiser, I was responsible for designing and creating attractive window displays, in-store displays, counters, and walkways to enhance the store’s visual appeal and drive customer footfall. I planned and optimized store layouts using brand-specific tools, collaborating with management to implement strategic changes while providing justifications based on commercial goals and upcoming promotions. I monitored market trends and offers to make informed decisions, cascaded promotions and marketing strategies to team members, and introduced newly released products to enhance sales efficiency. Throughout, I maintained the brand story and visual standards to ensure a consistent and engaging customer experience.

In my roles as a Market Listing Manager and Social Media Manager, I leveraged graphic design skills to create visually compelling listings and marketing content that enhanced engagement and drove results. I designed high-quality images, banners, and promotional materials for property listings across platforms such as MLS, Zillow, and social media channels, ensuring brand consistency and adherence to visual standards. I optimized visual content for maximum visibility, including using effective layouts, titles, and descriptions, and collaborated with marketing and sales teams to align graphics with campaigns, promotions, and seasonal trends. Additionally, I created engaging social media content to promote listings, events, and products, increasing audience interaction and driving inquiries.

As a Healthcare Advocate, I served as the primary point of contact for members regarding health plan benefits and coverage, providing clear guidance on level funded plan structures, deductibles, copays, out-of-pocket costs, and funding arrangements. I assisted members with claims inquiries, corrections, appeals, and escalations while coordinating with providers, insurance carriers, and internal Optum teams to resolve billing and coverage issues. I supported members in finding in-network providers, obtaining prior authorizations, referrals, and pre-certifications, and advocated to ensure accurate claims processing and timely resolutions. Additionally, I tracked and documented interactions in compliance with HIPAA and company policies, identified cost-saving opportunities, guided members toward high-value care options, and provided support for complex or high-cost cases. I also communicated plan updates, wellness resources, and care management programs to members, while supporting employer clients in reducing unnecessary utilization and improving overall member satisfaction.

As a Market Listing Manager, I was responsible for creating and managing property listings across multiple platforms, including MLS, Zillow, Facebook Marketplace, and LoopNet. I ensured the accuracy and consistency of listing details, including pricing, photos, descriptions, and availability, and regularly updated listings to reflect changes in status or property features. I coordinated closely with sales, leasing, and property management teams to gather correct information and optimized listings for maximum visibility using effective titles, keywords, and descriptions. Additionally, I uploaded and managed photos, videos, and marketing materials, monitored listing performance, and reported actionable insights. I also responded to or routed inquiries from prospects, maintained compliance with company branding, fair housing laws, and platform guidelines, and promptly removed expired or leased listings to maintain credibility and trust.