Rica
Customer Service Representative | Medical VA | Chat, Email & Voice Support | App
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.75/hour ($918.40/month)
Bachelor's degree
Last Active
July 17th, 2026 (yesterday)
Member Since
May 9th, 2025
Profile Description
I am a dedicated Customer Service Representative with several years of experience in the BPO industry, specializing in healthcare accounts. I have handled inbound, outbound, and chat support assisting members and providers with eligibility verification, claims status, billing inquiries, and prior authorization status.
I am highly organized, detail-oriented, and committed to delivering excellent customer service. I am comfortable working remotely and have a reliable home office setup with stable internet and a quiet workspace.
Top Skills
Real Estate » Warm Calling
Experience: Less than 6 months
When I was at the call. We do warm calling in transferring a call to another department. Since from that time, I am in eligibility and benefits department, when someone is calling for claims we do warm calling and transfer them to the correct queue or department.
Customer Support » Chat Support
Experience: 1 - 2 years
When I got met the metrics, they transferred me in chat support. That time also, I have trained another skills which is the claims. From that, we have assisted 3 providers. For my first time, it was difficult but then I did it.
Marketing » Telemarketing » Outbound Calls
Experience: 1 - 2 years
In my experienced, if we have a cases that we need to call to the providers. That is the time we do Outband calls. If we missed some information that needs to provide.
Other Skills
Accounting » Claims Processing
Experience: 6 months - 1 year
This was the time we handled a claims from a patient when provider chatted regarding claims.
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Agustin, Romblon
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.