Experienced Lead Researcher, Encoder and Market Surveyor

I worked as an Administrative Virtual Assistant for a credit repair company for 2 years. My main role was to support the marketing and client onboarding process. I handled new client registrations, organized and updated client records, and assisted in coordinating schedules for account managers. I also helped manage incoming calls and inquiries, making sure potential clients received proper guidance about our services. Through this role, I gained strong communication, organization, and customer service skills, as well as experience using CRM tools and handling confidential client information.

In this role, I assisted clients in understanding their credit reports and guided them on how to improve their credit standing. I helped assess credit risks by reviewing credit histories, identifying negative accounts, and recommending steps to lower financial risk. I also coached clients on responsible credit use, dispute processes, and long-term financial habits to maintain a healthy credit profile. This experience strengthened my analytical skills, attention to detail, and ability to communicate complex financial information in a simple and supportive way.

I have hands-on experience using Microsoft Dynamics 365 as part of marketing and client management tasks. I used the CRM to organize customer information, update contact records, and track client interactions. I also helped the team monitor leads, follow up on prospects, and maintain accurate data for reporting and analysis. Working with Dynamics 365 helped me understand how to manage pipelines efficiently, improve customer relationships, and support marketing campaigns through data-driven insights.

I have experience editing short videos for marketing and social media use. My tasks included trimming clips, adding background music, text overlays, and transitions to make the videos more engaging. I used basic editing tools such as Canva, CapCut, and Filmora to create clean and professional-looking content. This experience helped me develop creativity, attention to detail, and the ability to produce videos that match brand style and messaging.

I have experience managing calendars for account managers and team members to ensure smooth scheduling and time management. My tasks included setting up meetings, sending reminders, organizing appointments, and coordinating across different time zones. I used tools like Google Calendar and Outlook to keep schedules updated and avoid conflicts. This experience helped me improve my organizational skills, attention to detail, and ability to manage multiple priorities efficiently.

Project Management – Agile Methodology I don’t have direct experience working with the Agile Methodology, but I became familiar with its concepts through my Lean Six Sigma Yellow Belt training. Agile principles are closely related to Lean Six Sigma, especially in promoting teamwork, continuous improvement, and efficient project delivery. My understanding of Lean Six Sigma has helped me learn how to identify process gaps, suggest improvements, and support organized and goal-oriented project management.