Admin Assistant, Email Management, Data Entry, Research, Calendar Management, Cu

I have solid experience in office and administrative work, handling tasks such as email and calendar management, data entry, file organization, and report preparation. I’m skilled in using productivity tools like Microsoft Office, Google Workspace, and project trackers to ensure smooth day-to-day operations. I’ve also supported team coordination, documentation, and communication—making sure everything is organized, on time, and aligned with goals.

I am highly proficient in using Google Workspace tools such as Docs, Sheets, Slides, Forms, and Drive. I’ve used them for creating and managing documents, tracking data, designing presentations, and conducting surveys and quizzes. I also use Google Drive for organizing files and sharing resources, and I’m experienced in collaborating in real-time—ideal for team projects and remote work setups.

I have extensive experience using Microsoft 365 tools such as Word, Excel, PowerPoint, Outlook, and Teams. I’ve utilized these tools for creating reports, managing data, preparing presentations, coordinating with teams, and facilitating online classes and webinars. I’m also familiar with organizing shared files in OneDrive and collaborating in real-time using MS Teams—skills I’ve applied consistently in both academic and project-based settings.

I served as a Customer Service Representative for eBay, handling both phone and chat support. I assisted buyers and sellers with account concerns, order tracking, disputes, and platform navigation while maintaining a professional and empathetic tone. Due to my performance and communication skills, I was later promoted as a Product Trainer, where I facilitated training sessions, created learning materials, and supported new hires in delivering excellent customer service.

I have strong experience in data entry, ensuring accuracy, speed, and organization in handling information. I’ve worked with spreadsheets (Excel and Google Sheets), forms, and databases to input, clean, and manage data for reports, records, and learning materials. I pay close attention to detail and always double-check my work to maintain data integrity and reliability.

I am highly computer literate, with proficiency in both hardware and software applications commonly used in office, educational, and remote work settings. I can efficiently navigate operating systems, troubleshoot basic issues, and use a wide range of productivity tools such as Microsoft Office, Google Workspace, and various learning and communication platforms. My tech-savviness allows me to adapt quickly to new systems and tools, ensuring smooth and efficient workflows.

I’ve explored and utilized AI tools to support productivity, content creation, and learning resource development. I use tools like ChatGPT for generating ideas, writing assistance, and research support. I’m also familiar with AI-powered features in Canva, Microsoft 365, and Google Workspace to streamline tasks like writing, designing, summarizing, and editing. These tools have helped me work more efficiently in both administrative and educational settings.

I have a foundational understanding of SEO (Search Engine Optimization), particularly in creating keyword-rich content and optimizing listings for better visibility online. During my time with eBay as a Customer Service Representative (via phone and chat), I gained insights into e-commerce best practices and how optimized product listings impact search rankings and buyer engagement. As a Product Trainer, I also introduced SEO basics to new hires, helping them understand its role in driving successful seller support.

I am experienced in managing calendars for individuals and teams, ensuring schedules are organized, up-to-date, and conflict-free. I’ve handled meeting setups, reminders, deadlines, and appointment coordination using tools like Google Calendar, Microsoft Outlook, and MS Teams. I make sure all events are well-documented and that all parties are informed and aligned with the schedule.

I am proficient in using Canva to create visually appealing and professional designs for various purposes, including presentations, social media posts, educational materials, and marketing content. I use Canva's user-friendly interface to design graphics, infographics, flyers, and other visual resources, ensuring that all creations are aligned with the brand's style and messaging. This skill has been especially useful in supporting both educational projects and digital content development.

I have reliable experience in encoding data with accuracy and speed. I’ve worked on tasks such as inputting information into spreadsheets, databases, and online forms for reports, records, and educational materials. I ensure that all entries are complete, error-free, and organized—helping streamline documentation and administrative processes.

I am certified in Trainer's Methodology Level 1 under TESDA and have extensive experience in training and development within the BPO industry. I’ve facilitated training sessions for new hires, developed and delivered onboarding programs, and created learning materials to ensure effective skill development. My expertise includes applying adult learning principles to design engaging and practical training experiences. Additionally, I have led workshops on customer service, systems, and tools like Microsoft 365 and Google Workspace, equipping employees with the skills and knowledge to excel in their roles.