Lhiyam

Customer Support| Shopify, E-commerce & Technical Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Bachelors degree

Last Active

July 1st, 2026 (today)

Member Since

April 15th, 2025

Profile Description

Customer Support & E-commerce Operations Specialist with 5+ years of experience helping Shopify stores, dropshipping brands, SaaS companies, and online businesses deliver exceptional customer experiences.

My background combines customer support, technical troubleshooting, e-commerce operations, and team leadership. I was promoted from Support Analyst to Team Leader at a global software company, where I consistently maintained 95%+ CSAT scores while mentoring new tea ---------- mbers and overseeing daily operations.

I have hands-on experience supporting Shopify and dropshipping businesses across the US and EU, handling customer inquiries, order management, refunds, replacements, fulfillment coordination, chargebacks, technical troubleshooting, and supplier communications.

My experience includes:
• Shopify Store Operations
• Customer Support (Email, Chat & Phone)
• Dropshipping & Supplier Coordination
• Technical Support & Troubleshooting
• Chargeback & Dispute Management
• Team Leadership & Training
• Administrative Support & Reporting

Tools: Shopify, Salesforce CRM, Gorgias, ---------- , Slack, Google Workspace, Microsoft Teams, Outlook, AWS Connect, DeepL, and ChatGPT.

I focus on creating efficient processes, solving problems quickly, and delivering customer experiences that build trust and drive long-term growth.