Alex

Operations Manager

With Timeproof

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $2.83/hour ($272.72/month)

Bachelors degree

Last Active

April 26th, 2026 (50 days ago)

Member Since

March 17th, 2025

Profile Description

Im a full time Operations manager for a BPO Company. I have been working with the company for 6 Years onsite and want to start to transitioning to be working remote full time!

Below are the skill i have attained throughout the years with the company.

Team Leadership – Manages and motivates a team of agents/supervisors to meet performance goals.
Process Optimization – Ensures tasks are done efficiently and suggests improvements.
Client Management – Acts as a bridge between the client and the team, making sure expectations are met.
Performance Monitoring – Tracks KPIs (Key Performance Indicators) like productivity, quality, and customer satisfaction.
Problem-Solving – Handles escalations, resolves issues, and keeps things running smoothly.
Training & Development – Ensures employees are well-trained and continuously improving.
Reporting & Analytics – Prepares reports to analyze trends and performance.
Compliance & Policies – Ensures company and client policies are followed.
Budgeting & Resource Management – Manages resources effectively to keep operations cost-efficient.
Workforce Planning – Ensures the right number of people are available at the right time.