Cristine
Customer Support Specialist | BPO Professional
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.29/hour ($636.35/month)
Bachelors degree
Last Active
June 7th, 2026 (yesterday)
Member Since
January 13th, 2025
Profile Description
I'm a dependable BPO professional with a background in tourism and hands-on experience supporting brands like DoorDash, Under Armour, AT&T, and Albert. My studies in tourism strengthened my communication and customer service skills, which I now apply across industries like e-commerce, telecom, and fintech.
I’ve helped customers with billing concerns, technical issues, and financial support through chat,
Top Skills
Customer Support » Sales Support » Account Retention
Experience: 6 months - 1 year
Worked on AT&T’s retention account to address cancellations, offer solutions, and maintain customer loyalty.
Customer Support » Customer Service
Experience: Less than 6 months
Top agent
Web Programming » CMS » Avaya CMS
Experience: 6 months - 1 year
Used Avaya telephony system to manage inbound and outbound calls efficiently, ensuring smooth call routing, proper handling of call queues, and real-time communication in a high-volume contact center environment. Maintained excellent call quality and met performance metrics such as Average Handling Time (AHT) and First Call Resolution (FCR) by leveraging Avaya’s features for call monitoring, transfers, and reporting.
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Utilized Salesforce CRM to manage customer interactions, track case progress, and ensure accurate documentation of each inquiry. Used the platform to retrieve customer account details, log resolutions, escalate complex issues, and follow up on open cases. Maintained data accuracy while meeting key performance metrics such as CSAT, AHT, and QA, contributing to efficient and compliant service in a secure fintech environment.
Accounting » Accounts Receivable » Billing
Experience: 6 months - 1 year
Assisted with billing concerns, refunds, subscription issues, and order tracking across e-commerce and telecom platforms.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Des Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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