I help businesses improve operations by reducing manual work, standardizing processes, and building practical workflows that make teams more efficient and easier to scale.
With 7+ years of experience supporting banking, eCommerce, and administrative operations, I focus on improving the systems behind the work—not just completing tasks.
One of my proudest achievements was independently designing a Google Workspace workflow that improved on-time case completion from 50% to 80%, increased productivity from 80 to around 200 completed tasks per day, and was adopted across a nationwide operation supporting 10 banking clients.
I can help with:
• Process Improvement & Workflow Optimization
• Operations Coordination
• SOP Development & Documentation
• Google Workspace Solutions
• Workflow Automation (Google Workspace &
• Data Validation & Reporting
• AI-Assisted Productivity
If you're looking for someone who will support your operations while continuously improving the way your business runs, I'd love to help.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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