Aspiring Virtual Assistant | Technical & Customer Support Specialist

I frequently interact with our customers through Discord tickets and handle communication with our vendors via email whenever there are network issues. My role involves actively engaging with customers to resolve concerns and collaborating with external partners to ensure prompt solutions to technical problems.

I frequently interact with our customers through Discord tickets and handle communication with our vendors via email whenever there are network issues. My role involves actively engaging with customers to resolve concerns and collaborating with external partners to ensure prompt solutions to technical problems.

I frequently interact with our customers through Discord tickets and handle communication with our vendors via email whenever there are network issues. My role involves actively engaging with customers to resolve concerns and collaborating with external partners to ensure prompt solutions to technical problems.

I have hands-on experience installing various applications and the Windows operating system on computers. This includes setting up software, configuring settings, and ensuring proper functionality after installation. I am skilled in performing Windows OS installations and handling system configurations to optimize performance. My ability to install and troubleshoot applications ensures that systems run smoothly and efficiently, providing reliable support for users.

I have foundational experience in managing cloud hosting environments with both Azure and OVH. My tasks include setting up and configuring virtual machines, monitoring resource usage, and ensuring proper connectivity on both platforms. I am familiar with managing storage solutions and performing basic troubleshooting to maintain smooth operations. My experience with Azure and OVH allows me to support cloud hosting tasks effectively and address common issues to ensure stable hosting environments.

I have foundational knowledge in Microsoft SQL Server (MSSQL), including basic skills in database management, writing simple queries, and performing routine backup tasks. My experience includes executing essential SQL commands for data retrieval, updates, and backup operations to ensure data safety and availability. This skill set allows me to contribute to data integrity and assist in maintaining reliable database functionality.