I am a graduate of BS Psychology with an experience in Customer Service and office admin tasks. With my previous work experiences, I learned how to multi task and as well as to organize my tasks effectively.
I was a former Guidance Counselor for College students, in which my main responsibility was to developed and implement individualized behavior plans to assist students with achieving good academic and behavioral goals. I was also the OJT Coordinator, and I assist the students by communicating with different companies in order for them to get a slot in their company and have their trainings there.
I also organize the students and as well as the faculty data and make sure that they were entered accurately and maintain confidentiality of personal records.
In addition, I was also a Customer Service Representative in a BPO industry where I learned how to adapt quickly to the diverse needs of the customers. I also learned how to make myself calm even during stressful calls.
Experience: 1 - 2 years
- Contact prospects and gather information. - Qualify leads and submits them to sales team.
Experience: 5 - 10 years
- Provided assistance to customers through chat and inbound call. - Assisted customers in tracking, updating or cancelling their orders. - Checked/Assisted customers’ denied online transactions, refunds and fraudulent activities in their accounts.
Experience: 5 - 10 years
- Boosted reading comprehension levels for students through targeted tutoring and lesson materials. - Improved student communication skills by incorporating activities and role-playing exercises.
Experience: 6 months - 1 year
- Developed and implemented individualized behavior plans to assist students with achieving good academic and behavioral goals. - Used standardized assessments to evaluate abilities, interests and characteristics of students. - Conducted interviews, trainings and seminars for both students and faculty.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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