Ricky

Customer service/ Sales Assistant

Verified

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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

High school diploma

Last Active

May 3rd, 2025 (420 days ago)

Member Since

October 17th, 2024

Profile Description

Maintaining a positive, empathetic, and
professional attitude toward customers at
all times Responding promptly to
customer inquiries. Communicating with
customers through various channels.
Acknowledging and resolving customer
complaints. Knowing our products inside
and out so that you can answer questions.
Processing requests, forms, and
applications. Keeping records of customer
interactions, transactions, comments, and
complaints. Communicating and
coordinating with colleagues as necessary.
Providing feedback on the efficiency of
the customer service process. Ensure
customer satisfaction and provide
professional customer support

Top Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Marketing » CRM » NetSuite CRM

Experience: 1 - 2 years

Use NetSuite to manage customer accounts, orders, billing, and returns. Troubleshoot and resolve issues within NetSuite, escalating as needed. Ensure all customer interactions and data are accurately logged in NetSuite. Process sales orders, returns, exchanges, and credits through NetSuite. Monitor order status and communicate updates to customers. Work with Sales, Finance, and Operations to resolve customer issues. Collaborate on improving customer experience using NetSuite workflows and reports.

Customer Support » Technical Support

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 33

Gender: Male

Website: Sign Up with Pro Account to View

Address: Angeles City, Pampanga

Tests Taken: IQ
Score: 118: DISC
Dominance: 17%
Influence: 28%
Steadiness: 39%
Compliance: 16%: English
C2(Advanced/Mastery)