Product Researcher for Promotional Products Brands & Director of Maintenance for

I have over a year of experience as a Sales Representative at T-Mobile. I am experienced in handling sales opportunities, customer complaints, and various ad hoc tasks. I have taken both inbound and outbound calls, totaling 20 to 30 calls a day. My current experience and skills in sales support will help your business.

T-Mobile – Sales Support & Sales Expert * Assisted customers with inquiries, product selection, and issue resolution to ensure satisfaction. * Supported administrative tasks, including CRM updates, order processing, and inventory coordination. * Handled escalations, troubleshooting, and account management to enhance customer retention. * Provided sales support by guiding clients to suitable plans and promotions, increasing revenue. HALO Branded Solutions – Sales Associate * Managed client orders, coordinated with vendors, and ensured timely product deliveries. * Provided detailed shipment updates, handled logistics tracking, and followed up with clients. * Maintained strong customer relationships by delivering exceptional service and prompt solutions.

With 4 years of experience supporting an organization in administrative tasks, I have transitioned to a Virtual Assistant role at HALO Branded Solution, a well-known company in the USA's promotional industry. My primary responsibility is to assist a Sales Manager by handling most of the administrative tasks, freeing up their time to focus on more important tasks.

At HALO Branded Solutions, I managed client orders, coordinated with vendors, tracked shipments, and ensured timely deliveries. I have been using NetSuite CRM for a year to create and track orders until completion. This system allows me to process orders efficiently, monitor their progress, and ensure timely fulfillment. By leveraging NetSuite, I maintain accurate records, streamline communication with vendors, and proactively address any issues to ensure smooth order management. My strong attention to detail, problem-solving skills, and customer service expertise enable me to support business operations effectively and maintain excellent client relationships.

I have proven expertise in email support. Answering inquiries, communicating to vendors for the timeline of the order to reach the preferred In-hands date, coordinating with Logistics for shipment purposes, and reporting damaged or lost items with both vendors and logistics to solve the issue. All of this is done to support an Account Manager to better assist the workflow.

With extensive experience in time management and multitasking, helps me prioritize urgent tasks which has a great impact on the team. Doing this also makes me finish most of my work and meet deadlines which gives us more time to check and complete other tasks much earlier.

With my experience in the fundamental skills of Multitasking. Task Prioritization, Time Management, Organization, and Attention to Details. It allows me to perform with great support to handle multiple projects or clients all at once. By maintaining an organized workflow and carefully managing notes for each project or client, I ensure efficiency, focus, and successful project completion.