Data Processing Representative

We conducted a quality checks on data inputs, identifying discrepancies for prompt resolution. We are collaborated with my colleague and superiors to streamline data processing workflows for improved productivity. Ensuring we utilized analytical tools to generate reports, providing insights into operational efficiencies an trends. We also managed a high-volume data processing tasks, while ensuring timely completion of projects without compromising on the quality of our works.

We support our customers (Sellers) of eBay through chat. We ensure to maintain a strong relationships with our valued consumers by assisting them on how to list their items in our platform properly. Providing the knowledge on how to ship their items without having any discrepancies. We also contribute positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients expectations.

We provided an exceptional customer support through chat and problem solving techniques inT-Mobile account. Resolving customer inquiries efficiently, enhancing overall satisfaction and retention rates is our main goal.With that being said, we need to developed strong product knowledge to provide informed recommendations based on individual customer needs. Addressing customer inquiries is to ensure satisfaction and foster positive service experience

•Managing inbound and outbound communications regarding account balances and payment arrangements. Educating customers on their financial obligations, and offering a repayment options tailored to their individual circumstances or current financial condition. Maintaining strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy. Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.