Chinnee

E-commerce Virtual Assistant (VA) | Shopify Customer Support Specialist (Chat, E

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

July 4th, 2026 (yesterday)

Member Since

April 15th, 2024

Profile Description

I provide high-level e-commerce virtual assistance focused on customer experience and operational efficiency for Shopify and dropshipping businesses.I specialize in customer support (chat & email), order management, tech support, and backend operations, delivering fast, accurate, and reliable execution under pressure.I work independently with minimal supervision, proactively identifying and resolving issues before they impact customers or operations.I understand how response time, accuracy, and consistency directly affect customer satisfaction, retention, and brand reputation.I also have experience as a Sales Representative, handling customer engagement, follow-ups, and conversion-focused communication that supports revenue growth.I operate with a performance mindset—not just task completion—focused on improving workflows, efficiency, and overall business outcomes.Best suited for long-term roles where accountability, speed, and high-quality execution are non-negotiable.

Top Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Performed customer verification and compliance checks to ensure accuracy, security, and regulatory adherence Managed virtual assistant and administrative tasks while maintaining strict confidentiality of sensitive records Handled customer inquiries through various CRM platforms, providing fast and efficient email and chat support focused on timely resolution and customer satisfaction

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

I have hands-on experience supporting Shopify and dropshipping businesses by managing customer inquiries, order processing, order tracking, disputes, chargebacks, and supplier coordination. I have worked using tools such as Zendesk, Freshdesk and Salesforce to ensure fast and accurate customer support and smooth operational workflows. I am also experienced in handling sales-related customer interactions and follow-ups to support conversions and customer retention. My focus is on delivering efficient, reliable, and detail-oriented support that ensures a smooth end-to-end customer experience from order placement to delivery.

Customer Support » Customer Service

Experience: 1 - 2 years

Processing Online Payments, Online Order Fulfillment and Tracking Orders

Other Skills

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaluyong city, Metro manila

Tests Taken: IQ
Score: 88: DISC
Dominance: 40%
Influence: 24%
Steadiness: 27%
Compliance: 9%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”