B2B/B2C Sales & Support Pro | Ex-Team Leader with 10+ Years Experience

Overview

Looking for full-time work (8 hours/day)

at $7.62/hour ($1,440.00/month)

High school diploma

Last Active

June 10th, 2026 (7 days ago)

Member Since

March 14th, 2024

Profile Description

Hi! I’m Miguel Antonio Rivera — a Freelance Sales & Customer Service Specialist with over 10 years of experience in BPO leadership and remote freelance roles.
I’ve worked with major accounts like Comcast and AT&T, starting as a front-line agent and rising to Team Leader, where I coached teams of 15+ to exceed KPIs in sales, service quality, and retention. In 2024, I transitioned to freelancing and successfully supported a U.S.-based health insurance client as an Appointment Setter — handling cold/warm calls, qualifying leads, and scheduling appointments using tools like Microsoft Teams, Five9, and CRM platforms.
I also worked with Google Business Profile, assisting businesses in optimizing their online presence and supporting clients with accurate profile management.
What I bring to the table:
???? Appointment Setting & Sales Closing (B2C/B2B)
????????? Team Leadership & Performance Coaching
???? Google Business Profile Expertise
?? CRM Tools: Cisco, Super Mario, Opus
???? Reliable, resourceful, and results-focused
???? Remote-ready with reliable tools and communication
???? Consistent, goal-driven performance with a strong work ethic
If you’re looking for someone who can represent your brand professionally, convert leads into loyal customers, and deliver results with minimal supervision — I’d love to work with you.
???? Let’s connect and grow your business — send me an invite and let’s get started!