Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
June 10th, 2025 (382 days ago)
Member Since
February 29th, 2024
Profile Description
Versatile operations and stakeholder-management professional with 7 + years? experience spanning risk & ethics support, resource scheduling, customer operations, and PMO coordination. Adept at partnering with Australian engagement teams to navigate service-authorization and independence processes, resolve inquiries through ServiceNow, and maintain audit-ready engagement and partner-cycle records in PowerApps.
As a Resource Manager, I identify and allocate qualified talent for dynamic client portfolios, build automated trackers that transform raw scheduling data into actionable utilization insights, and lead quarterly user-access reviews to uphold compliance. My analytics toolkit includes Power BI, advanced Excel, and templated dashboards that surface timesheet variances, forecast capacity, and drive fact-based decision-making.
In earlier leadership roles I supervised high-performing CSR teams, mastering Zendesk and UJET to exceed KPI/SLA targets, coach agents, and champion continuous improvement. Comfortable guiding new joiners on complex systems, I create clear process documentation?from partner reminder workflows to onboarding curricula?that scales knowledge and prevents rework.
Known for crisp communication, data-driven problem solving, and calm execution under shifting priorities, I deliver seamless stakeholder experiences while safeguarding quality, compliance, and productivity across the project lifecycle.
Top Skills
Project Management
Experience: 5 - 10 years
Office and Administration » Stakeholder Management
Experience: 5 - 10 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
I am knowledgeable in basic Excel features and functions, namely: - vlookup - xlookup - pivot table - if statements (including creation of nested if function) - importrange - arrayformula - regextract; and the other basic functions
Office and Administration » Microsoft Word
Experience: 5 - 10 years
Office and Administration » Google Docs
Experience: 5 - 10 years
Office and Administration » Google Sheets
Experience: 5 - 10 years
Office and Administration » Google Slides
Experience: Less than 6 months
Office and Administration » Google Forms
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 2 - 5 years
I worked as a customer service representative for 2 years. I have been assigned to email, chat, and call support channels, and due to consistent top performance, I have been promoted to supervisor role which has been my role for another 2 years.
Office and Administration » Communication
Experience: 5 - 10 years
I have been communicating with staffs from onshore and offshore throughout my career since 2015 up to now. I have experience in supervising staffs in Canada as part of my BPO experience, and currently part of a team supporting Australia.
Office and Administration » Microsoft Outlook
Experience: 2 - 5 years
Office and Administration » Power BI
Experience: 2 - 5 years
Office and Administration » PowerApps
Experience: 1 - 2 years
Software » Databases » ServiceNow
Experience: 2 - 5 years
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 16
- Influence: 18
- Steadiness: 34
- Compliance: 32
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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