ZOHO CRM/Amazon E-commerce/General Virtual Assistant

Set up, customize, and maintain Zoho CRM and other apps. Manage leads, contacts, deals, and pipelines. Create and improve workflows, automations, and approval processes. Build reports and dashboards for sales and performance tracking. Import, clean, and maintain accurate data. Support users with day-to-day CRM tasks and basic troubleshooting. Document processes and provide simple user training when needed.

Familiar with tools like Google Workspace, Microsoft Office, Trello, and Canva Proficient in using Canva to edit images, design simple graphics, and create visual content for online use

Managed social media accounts, creating and scheduling posts, engaging with followers, and monitoring performance across platforms. Analyzed metrics to improve reach and engagement, maintained consistent branding, and supported online marketing campaigns.

Managed and updated websites using WordPress, including creating and editing pages, uploading content, and maintaining site functionality. Optimized site layout and content for user experience and ensured timely updates and smooth website operations.

Provided executive support by managing schedules, coordinating meetings, handling correspondence, and organizing documents. Assisted with daily operations, maintained accurate records, and ensured smooth communication between the executive team and staff.

I am a detail-oriented Virtual Assistant with a strong background in data entry and office administration. With 2 years of experience as a school office clerk, I have developed excellent skills in managing records, organizing files, encoding information accurately, and handling daily administrative tasks. My core strengths include: Fast and accurate data entry using Excel, Google Sheets, and CRM tools Document preparation, reports, and data organization Email handling and calendar management File and records management Basic bookkeeping and inventory tracking Strong attention to detail and time management Familiar with tools like Google Workspace, Microsoft Office, Canva, and Trello I am reliable, efficient, and committed to helping businesses stay organized and productive.

Managed Shopify store operations, including product listings, inventory updates, and order processing. Edited product descriptions and images, optimized listings for better sales, and ensured smooth store functionality and customer satisfaction.

Managed Amazon eCommerce store operations, including product listing creation, editing product descriptions and images, inventory monitoring, and order processing. Optimized listings for better visibility and sales, ensured timely fulfillment, and maintained accurate records of transactions.

Edited and created images using Photoshop for websites, eCommerce stores, and marketing materials. Enhanced product photos, designed graphics, and ensured visual content is professional, appealing, and consistent with branding.

Prospecting & Outreach: Utilized various lead generation platforms and local real estate websites, to identify potential home buyers and sellers. Ensuring leads were tracked, segmented, and followed up in a timely manner. Cold Calling & Email Campaigns: Initiated cold calls to potential clients, providing them with property listings and real estate advice. Developed and executed targeted email marketing campaigns to nurture leads. Market Research: Conducted detailed market research to understand client preferences, property trends, and neighborhood statistics, ensuring relevant leads were approached with tailored solutions. Follow-ups & Conversions:

Managed SEO for websites and eCommerce stores by optimizing content, meta tags, and keywords to improve search engine rankings. Monitored site performance using analytics tools, conducted keyword research, and implemented strategies to increase organic traffic and visibility.