Overview
Looking for full-time work (8 hours/day)
at $8.32/hour ($1,600.00/month)
Associates degree
Last Active
June 27th, 2026 (2 days ago)
Member Since
February 27th, 2024
Profile Description
As a Senior Team Lead at IFIVEGlobal, a global BPO company, I oversee a team of 6 supervisors who also have their own teams that revolve around the release of information on medical records, whether it is providing status on their requests, pulling the medical records from different clinical systems and ensuring compliance according to HIPAA. I am responsible for setting goals, monitoring performance, coaching staff and ensuring quality standards and customer satisfaction.
I also hold multiple certifications in Microsoft Excel, Release of Information and Lean Six Sigma, which demonstrate my skills in data analysis, information management and process improvement. I am passionate about problem solving, communicating effectively and leading by example. I am committed to growing as a leader and professional in the BPO industry.
Top Skills
Office and Administration » Data Entry
Experience: 2 - 5 years
Customer Support » Active Listening
Experience: 2 - 5 years
Office and Administration » Leadership
Experience: 2 - 5 years
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Coaching
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Office and Administration » Employee Engagement
Experience: 2 - 5 years
Office and Administration » Time Managment
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 146
- DISC
- Dominance: 38
- Influence: 11
- Steadiness: 17
- Compliance: 34
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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