Enthusiastic Job Seeker | Seeking WFH Opportunities

In my role, I created sponsored ads on platforms including Facebook, Shopee, and Lazada, while monitoring their performance data closely. I utilized Canva to develop photo and video creatives for these ads, ensuring visually appealing content. Additionally, I tracked daily and weekly sales, providing insights into campaign effectiveness. I took responsibility for training newly hired social media chat support staff, ensuring they were equipped to handle customer inquiries effectively. Monitoring and optimizing Facebook pages, Shopee, and Lazada stores, I aimed to maximize reach, engagement, and return on investment. Developing and executing comprehensive social media strategies aligned with organizational goals, I utilized analytics tools to track and analyze key performance indicators. Regularly providing reports on social media performance, I highlighted successes and areas for improvement. Conducting research to understand our target audience and industry trends, I stayed updated with changes across various social media platforms. Moreover, I managed social media budgets effectively, allocating resources for paid campaigns and tools as needed to drive results.

In my role, I was responsible for entering both text-based and numerical information from source data into company databases within specified time limits. This involved preparing the source data by compiling, verifying accuracy, and sorting the information appropriately. Additionally, I diligently reviewed the data for any deficiencies, errors, or discrepancies, correcting them whenever possible to ensure data integrity and accuracy.

In my role, I assisted over 100 customers daily, employing active listening and polite communication to provide successful solutions, ensuring customer retention. I maintained a strong understanding of company products and services to effectively address customer concerns, questions, and provide general education. Utilizing the company's call management system and other software, I answered inbound and made outbound calls promptly and professionally, addressing inquiries, resolving issues, and ensuring customer satisfaction. Additionally, I identified and resolved complaints and issues in a timely manner, escalating complex matters when necessary. Staying informed about updates, changes, and new offerings, I adhered to call center guidelines and performance metrics, managing call time effectively while meeting or exceeding metrics such as average handle time and call resolution. I also identified opportunities for cross-selling or up-selling products and services, promoting additional offerings in a customer-centric manner. Participating in training sessions to stay updated on product knowledge, customer service skills, and call center procedures, I collaborated with team members and supervisors to address customer issues and improve service quality, contributing to a positive team environment. Adhering to confidentiality policies, I adapted to changes in procedures, technology, or customer inquiries to ensure efficient service delivery.

I contributed to the development of project plans, timelines, and milestones, and aided in creating project schedules and allocating resources. Additionally, I coordinated and communicated with team members to ensure everyone remained on track with project tasks, collaborating across departments to facilitate project progress. I prepared and maintained project documentation, including meeting minutes, reports, and status updates, ensuring their organization and accessibility to the team. Assisting in monitoring project budgets and expenses, I collaborated with the finance department to ensure accurate financial tracking. Moreover, I identified potential risks and issues that could impact project delivery, assisted in conducting quality assurance reviews, and provided support to project team members as required. Summarizing key project metrics and achievements, I also provided administrative support to executives or managers, managing calendars, scheduling appointments, and coordinating meetings. Additionally, I retrieved and updated information as needed, managed office supplies and equipment, and oversaw general office organization and cleanliness. Handling sensitive and confidential information with discretion, I ensured compliance with data protection and privacy regulations. Furthermore, I assisted in planning and coordinating company events or functions, negotiating terms, pricing, and contracts with suppliers, sourcing and purchasing materials, goods, and services, and evaluating and selecting suppliers based on quality, cost, and reliability. I processed purchase orders accurately and efficiently, ensured timely delivery of goods and services, and maintained accurate records of purchases, contracts, and negotiations, all while ensuring compliance with company procurement policies.

I planned and executed visually appealing product displays aimed at attracting customers, ensuring merchandise was presented in an organized and aesthetically pleasing manner. Additionally, I monitored and managed inventory levels to prevent stockouts or overstock situations, conducting regular stock checks and collaborating with the purchasing team to replenish merchandise as needed. Furthermore, I assisted customers in finding products and provided information on features and benefits, following planograms to arrange merchandise according to predetermined layouts. Building and maintaining positive relationships with key suppliers, I communicated order status to relevant teams and addressed any issues that arose. Moreover, I analyzed sales and inventory data to identify trends and opportunities, maintaining accurate records of merchandise, orders, and coordination activities while ensuring documentation compliance with company policies and procedures.