Virtual Assistant | 4+ Years Supporting US Business Ops, Healthcare & Real Estat

I've supported U.S. customers and clients across phone, chat, and email for over 4 years, starting with a high-volume account resolving delivery, earnings, and payment issues for Uber Eats drivers, then moving into a healthcare insurance account handling member inquiries under compliance standards. I'm used to staying calm and clear under pressure, especially during high call or ticket volume, and I know how to de-escalate a frustrated customer without losing accuracy on the details. Every account I've worked has required me to document interactions clearly so the next person picking up the case has full context.

Administrative support has been a constant thread across every role I've held, database maintenance, scheduling, documentation prep, and reporting for U.S.-based clients in real estate, healthcare, and business development. I've prepared and maintained records for board-level review, kept CRM systems current across platforms like Salesforce, NextGen and Yardi Voyager, and handled high volumes of data entry and correspondence without sacrificing accuracy. On a healthcare account, I managed sensitive documentation under strict compliance standards with zero incidents. I'm comfortable working independently, prioritizing multiple tasks, and keeping things organized in fast-moving environments where details can't slip.

I've spent over 4 years supporting U.S.-based clients as a virtual assistant across real estate, healthcare, and business development accounts. Most recently I managed lease, purchase, and sublet application workflows for a U.S. real estate management client, coordinating between brokers, applicants, and property managers while keeping documentation accurate for board-level review using Yardi Voyager and Monday.com. I've also managed chargeback accounts and CRM records for a remote account management client, staying within client SLAs while keeping communications organized across multiple channels. Alongside VA-specific roles, I've handled phone, chat, and email support, sensitive data management, and outbound coordination, so I'm comfortable stepping into a wide range of admin and client-facing tasks, not just one narrow lane.

I've handled high-volume data entry across every role I've held, updating and maintaining CRM records, client databases, and operational reports for U.S.-based accounts in real estate, healthcare, and business development. On a healthcare insurance account, I input and maintained sensitive member data daily while meeting compliance standards. I've worked inside multiple systems, Salesforce, HubSpot, Yardi Voyager, and Monday.com, keeping records accurate and current so teams could rely on the data without double-checking it. Speed matters, but I don't sacrifice accuracy to get there.

Preparing accurate, well-organized documentation has been part of nearly every role I've worked. Most recently I prepared lease, purchase, and sublet application paperwork for internal review and board approval on a U.S. real estate account, where errors or missing details could delay an entire process. On a healthcare account, I maintained detailed documentation for client interactions in line with strict compliance requirements. I know how to keep records clean and audit-ready, not just filled in.

Managing ongoing client relationships has been central to nearly every role I've held. On a U.S. real estate account, I served as the daily point of contact between brokers, applicants, and property managers, keeping every party updated and applications moving without stalling. On a remote account management role, I maintained CRM records across multiple client accounts and coordinated communications across channels to ensure continuity even as priorities shifted. I treat every client relationship as something to maintain proactively, following up before being asked rather than waiting for someone to chase me. I've worked across Salesforce and Yardi Voyager to keep relationship data accurate and actionable.

Outbound Sales Experience Level: 1-2 years (combined, non-continuous, from two separate roles rather than one long stretch, worth knowing for yourself even if OLJ's dropdown doesn't let you show that nuance) Skill Proficiency: 4 stars, this reflects real hands-on experience without overstating it against roles where sales was your sole focus for years Description (paste this in): I've worked outbound sales in two different roles for U.S.-based clients. At Callbox Sales and Marketing, I ran outbound prospecting through cold calls, email campaigns, and LinkedIn outreach, qualifying leads and scheduling appointments for senior sales executives while consistently hitting performance targets. At Yokly, I made outbound cold calls to prospective U.S. clients, identifying business needs and positioning virtual support services to grow the pipeline, and built a structured lead tracking and outreach system to manage prospects from first contact through handoff. I'm comfortable with rejection, staying consistent through a high volume of calls, and keeping a pipeline organized so nothing falls through.

I managed social media scheduling and content posting across client accounts to support consistent day-to-day online presence. This was scheduling and posting execution rather than original content creation or strategy, so if you need someone building campaigns or writing copy from scratch, that's not where my strength is yet. If you need someone reliable to keep a content calendar running on time across platforms, that I can do.

I supported a U.S. health insurance account (Blue Cross Blue Shield / Anthem via Carelon Global Solutions), handling high-volume client inquiries by phone while managing sensitive member information in line with compliance standards. I coordinated with internal cross-functional teams to resolve service issues and worked to keep resolution times consistent even during high call volume. I understand the importance of accuracy and discretion when handling insurance-related member data, since a mistake there isn't just a service issue, it can affect someone's coverage or care.

've built and managed lead pipelines for U.S.-based clients across two roles. At Callbox Sales and Marketing, I qualified leads through outbound cold calls, email campaigns, and LinkedIn outreach, tracking everything in CRM tools to keep the pipeline accurate for the sales team. At Yokly, I built a structured lead tracking and outreach system from first contact through qualification and handoff, identifying real business needs rather than just chasing volume. I know how to separate a genuinely qualified lead from someone just being polite on a call.