E-commerce / Loan Processing Operations Specialist

I do data entry for Purchase Advice and I create GBLs (Goodbye Letters). I also train new hires for data entry tasks. We deal with transferring money information to a new account so we need to make sure that everything is correct.

I started as a CSR/TSR of a telco company where I enhanced my communication skills. I made sure to attend to our customer's concerns about their subscription, billing statement, and technical issues.

I have experience in operations management within eCommerce and wholesale environments, supporting end-to-end order processing, invoicing, and fulfillment coordination across multiple systems. I handle multi-platform workflows using tools such as Amazon Seller Central, ERP systems, and third-party logistics platforms, ensuring accurate order entry, tracking updates, and data consistency. My role also involves managing EDI and duplicate orders, maintaining documentation, and supporting daily operational continuity to ensure smooth business processes.

I worked with a clothing company as a Client Service Associate. I assist our clients with their order and billing concerns. I communicate with them via call, chat, and email. I am knowledgeable of the Zendesk and In Contact tools.

I worked as a Loan Support at a Mortgage company where I verified wire details once the loan has been approved.

I am a self-motivated composer and I have written and produced my songs. I do this as a hobby in my free time.

I worked as an Auditor at a Distribution company for various brands. I do daily audits of check payments and product receiving/delivery.