Customer Service Associate / Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $4.20/hour ($800.00/month)

Bachelors degree

Last Active

May 6th, 2026 (47 days ago)

Member Since

October 3rd, 2023

Profile Description

Responsible for handling inbound and outbound calls for a restoration company, providing excellent customer service and support. The role includes scheduling inspections and estimates, assisting customers with service inquiries, sending emails, and ensuring smooth communication from initial contact to follow-up.

Key Responsibilities:

Answer inbound calls and respond to customer inquiries regarding restoration services
Make outbound calls to follow up with customers on estimates and service decisions
Schedule appointments for inspections and estimates based on customer availability
Send emails to customers for appointment confirmations, follow-ups, and service updates
Accurately input and manage customer information in the system
Coordinate with estimators and field technicians to ensure timely service
Provide clear and professional communication via phone and email
Follow up with customers to confirm appointments and encourage service approval