Customer Support

Skilled in identifying the root cause of issues, guiding customers through step-by-step troubleshooting, and escalating complex concerns when needed. I also document all interactions using Einstein 360 and CSG tool to ensure proper case tracking and resolution.

Communication skills

My outbound sales experience involves; cold calling, prospecting, lead qualification also building rapport, continuous follow-up but not on the pushover extent, maintaining CRM, pipeline management, tracking metrics, and most important product knowledge and closing capability. My experience requires a mix of skills, persistence, and willingness to learn and adapt. My interaction is my opportunity to refine my approach to be able to better understand the needs of my potential client.

I have average experience using Canva for Facebook posting and email campaigns.

Experience in sales support by assisting customers with product inquiries, account updates, and service upgrades. I help identify customer needs, recommend suitable products or plans, and support the sales process through effective communication and customer service. I am also experienced in using XM360 tool, handling follow-ups, and ensuring customer satisfaction.

From research then prospecting identify and qualifying leads, scheduling product demos I also do system walkthroughs, sending proposals, negotiation lastly closing a deal. My account acquisition experience requires my strategic mind, effective communication skills, and the ability to build relationships. Each interaction with a potential client is an opportunity to demonstrate my value proposition and create a positive impression that can lead to a long-lasting business relationship.

I am a sales person who collectS databases also do product demonstration as well as maintains our CRM.

Email blast on mail-chimp.