Hello! I'm a highly adaptable professional with 6+ years of experience blending creative visual communication, trusted customer service, and detail-oriented operational support. I thrive on translating complex requirements into clear, effective solution whether it's crafting an appealing brand identity, resolving customer issues, or managing detailed administrative pipelines. Think of me as your reliable guide who ensures your business is not just seen, but clearly felt and understood. I bring Authenticity and Joy in Discovery to every task, ensuring process adherence and quality across all channels.
Experience: 2 - 5 years
Drove the conceptualization and development of visual identities and high-impact creative assets across all channels, integrating the latest industry trends to achieve a 15% average increase in engagement metrics per quarter.
Experience: 1 - 2 years
Experience: 2 - 5 years
➔ Customer Assistance: Responding promptly to customer inquiries and providing accurate information or solutions to their queries. ➔ Troubleshooting: Identifying and diagnosing customer issues or technical problems and offering appropriate troubleshooting steps or workarounds. ➔ Issue Resolution: Taking ownership of customer issues and ensuring they are resolved effectively and within a reasonable timeframe. This may involve coordinating with other teams or escalating complex problems to higher-level support.
Experience: 6 months - 1 year
➔ responsible for sourcing for entry-level to senior level for SEA in sectors such as travel and booking, e-commerce, content moderation, live chat and email, customer service, for Indonesia, Sales and Customer Service for Thailand, and customer service and technical engineer projects for Malaysia ➔ partner with hiring managers to align on project requirements, hiring timeline, interview coordination, screening processes, candidate assessments, and seamless onboarding procedures ➔ facilitate clear and concise communication through regular meetings and live tracking tools to enhance collaboration and drive productivity among recruitment teams
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Judy Bass
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