John

Service Desk Level 2

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Overview

Looking for full-time work (8 hours/day)

at $5.04/hour ($960.00/month)

Bachelors degree

Last Active

June 14th, 2026 (8 days ago)

Member Since

July 20th, 2023

Profile Description

To become part of a reputable organization where I can share my knowledge, enhance ang build my career.
• Summary of This Role Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices.
• Provided Tier 2 IT support to non-technical internal users through desk side support services.
• Assists in determining suitable software to meet user requirements.
• Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment.
• Assists with maintaining the functionality and efficiency of computer and user objects in active directory.
• Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
• Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution.