Learning Associate

Overview

Looking for full-time work (8 hours/day)

at $4.37/hour ($832.00/month)

High school diploma

Last Active

November 4th, 2023 (961 days ago)

Member Since

July 13th, 2023

Profile Description

I have been in 4 different positions on my previous job. First is Customer Experience Agent. With this job title, it was my responsibility to answer inbound calls from our beneficiaries in the United States to educate and answer questions regarding their Medical Insurance Plan, to process their monthly premium payments, to create tickets related in specific concerns, work with other departments to provide the member's needs and to order the member's medications on their behalf. I've been in this position for 7 months before being promoted as a Flex ---------- om the word "Flex" or "Flexible", my responsibilities were working with the training team as an apprentice and at the same time, handle inbound calls from our members in the United States. I've been in this position for 3 ---------- om being a Flex Trainer, I became an Acting Learning ---------- this position my responsibility was facilitating classes such as Refresher Class, Upskill Class, and Newhire Class. After the class/session, I am required to send daily reports via email and to update the class files. I've been in this position for 4 months. The last position I had was Learning Associate 2. Having this title means I was permanently promoted as a Learning Associate (Trainer). My responsibilities were conducting classes (Upskill, Refresher & New Hire), attending client meetings (touchbase), tracking of course completion, sending reports for classes, client meetings and course completion, creating training initiatives and proposing it to the Operations Team and if we're not busy with the training team, we are helping the operations team by taking inbound calls from our members. I've been in this position for 16 months. My achievements in my previous company are 1. Promotion upon regularization and 2. Created a training deck (initiative) that was commended by our client from the United States. I also worked part-time as an English as Second Language Tutor for Japanese people.