Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
March 12th, 2025 (5 days ago)
Member Since
June 9th, 2023
Profile Description
Hi, I'm
I've been working as a Workforce Real-Time Analyst for two and a half years now, and throughout my career, I've gained valuable experience in customer service, subject matter expertise, and real-time analysis.
I started as a Customer Service Representative, where I spent over a year handling customer concerns, ensuring they received the best possible support. That role helped me develop strong communication and problem-solving skills. After that, I became a Subject Matter Expert for six months, diving deep into specific products and processes. I was the go-to person for complex issues, assisting both customers and teammates in resolving challenges efficiently.
Now, as a Real-Time Analyst, I specialize in monitoring live data, analyzing trends, and making quick decisions to optimize workforce efficiency. Whether it's balancing call volumes, improving response times, or ensuring service levels are met, I thrive on keeping operations running smoothly.
I’m passionate about data-driven decision-making and always looking for ways to improve processes. Excited to see where this journey takes me next!
Top Skills
Customer Support
Experience: 1 - 2 years
communicate with customers, address their concerns, and provide exceptional service.
Customer Support » Email Support
Experience: 2 - 5 years
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Email Handling
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 2 - 5 years
Human Resources » Workforce Management
Experience: 2 - 5 years
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Las Piñas, Metro Manila
- Tests Taken
- IQ
- Score: 137
- DISC
- Dominance: 28
- Influence: 33
- Steadiness: 26
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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