Hi, I'm
I've been working as a Workforce Real-Time Analyst for two and a half years now, and throughout my career, I've gained valuable experience in customer service, subject matter expertise, and real-time analysis.
I started as a Customer Service Representative, where I spent over a year handling customer concerns, ensuring they received the best possible support. That role helped me develop strong communication and problem-solving skills. After that, I became a Subject Matter Expert for six months, diving deep into specific products and processes. I was the go-to person for complex issues, assisting both customers and teammates in resolving challenges efficiently.
Now, as a Real-Time Analyst, I specialize in monitoring live data, analyzing trends, and making quick decisions to optimize workforce efficiency. Whether it's balancing call volumes, improving response times, or ensuring service levels are met, I thrive on keeping operations running smoothly.
I’m passionate about data-driven decision-making and always looking for ways to improve processes. Excited to see where this journey takes me next!
Experience: 1 - 2 years
communicate with customers, address their concerns, and provide exceptional service.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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