E-commerce Operations Lead | Customer Experience (CX) | Shopify | Quality Assura

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 6th, 2026 (5 days ago)

Member Since

June 4th, 2023

Profile Description

Are you looking to scale your e-commerce operations while improving Customer Experience (CX), fulfillment efficiency, and service quality? I help businesses streamline end-to-end operations, improve workflows, and increase customer satisfaction across high-volume B2C and B2B environments.

I am an E-commerce Operations Lead and Customer Experience professional with experience in CX operations, Quality Assurance, supply chain and logistics, and property management, including home operations. I specialize in building systems that connect customer support, fulfillment, and field operations into one efficient workflow.

My experience includes Shopify operations, order fulfillment, 3PL coordination, returns and reverse logistics. I also manage vendor / technician hiring, maintenance coordination, and issue resolution for property operations. I thrive in fast-paced environments where efficiency, and scalability are essential. My focus is on removing bottlenecks, improving processes, and building systems that support long-term growth.

Core Expertise:

- E-commerce & Supply Chain Operations - Shopify Operations, Order Fulfillment, Inventory Management, Returns & Refunds, 3PL Coordination, SLA Monitoring, Reverse Logistics
- Customer Experience (CX) & Support Operations - Email/Chat/Voice Support, Ticket Management, Escalations, CSAT Improvement, Zendesk, Gorgias
- Quality Assurance (QA) & - Root Cause Analysis, Performance Audits, SOP Development, Continuous Improvement, Workflow Optimization
- Property & Operations Management -
Short-Term Rentals, Vendor Sourcing, Technician Hiring, Maintenance Coordination, Field Operations

The Value I Bring to Your Team:

- Proven Operational Impact: Improved CSAT, reduced SLA breaches, and strengthened operational consistency through structured CX and QA systems, with strong coordination across support, logistics, and 3PL partners in fast-paced environments.
- Tech-Savvy & Adaptive: Expert in Zendesk, Gorgias, Shopify, Amazon Seller Central, eBay, and automation tools to improve customer support efficiency and end-to-end service delivery.
- Strategic Process Optimization: Strong ability to identify operational gaps, resolve fulfillment and logistics issues, and implement scalable solutions that improve speed, accuracy, and workflow performance.

I bring a systems-driven approach that connects customer experience, operations, and fulfillment into one streamlined workflow focused on performance and scalability.

Let’s connect to explore how I can add value to your operations and support scalable growth.