Hannibal
Shopify Customer Support Specialist | Prop Firm Risk Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $16.56/hour ($3,200.00/month)
Bachelors degree
Last Active
June 4th, 2026 (5 days ago)
Member Since
March 17th, 2016
Profile Description
I’m a dedicated Shopify Dropshipping and DTC Customer Support and Ecommerce Operations with proven experience managing high-volume Shopify stores. I excel at delivering exceptional customer service, handling refunds accurately, and reducing chargebacks, helping store owners protect their revenue and maintain strong payment processor relationships.
Experienced with Shopify and WooCommerce for order management. Checkout Champ and Loop for subscriptions. And communication tools like Intercom, RichPanel, Gorgias, GrooveHQ, and Slack.
Whether you need help managing customer inquiries, processing refunds, or tracking orders and talking with fulfillment teams from China, I’m here to streamline your operations and keep your Shopify store running smoothly.
Also have 2+ years experience as Assistant Manager for Support and Risk department. Assisted in reviewing trading accounts and payout requests to ensure compliance with firm rules
and risk policies. Also analyzed account activities and escalated suspicious trading behavior, irregular patterns, and high-risk cases for manual review.
Top Skills
E-Commerce » Amazon » Dropshipping
Experience: 1 - 2 years
Customer Support » Email Support
Experience: 1 - 2 years
Skilled in handling high-volume email tickets averaging around 60 to 80 emails per day and have also handled tickets as high as 400+ tickets but that was a team effort to resolve all of them.
Customer Support » Ecommerce » Shopify
Experience: 1 - 2 years
Supported a Shopify store processing over $1,000,000+ in monthly sales, maintaining a chargeback rate well below industry thresholds while efficiently managing $86,000+ in refunds.
Other Skills
Customer Support » Customer Service
Experience: 10+ years
E-Commerce » Order processing
Experience: 1 - 2 years
I excel at delivering exceptional customer service, handling refunds accurately, and reducing chargebacks, helping store owners protect their revenue and maintain strong payment processor relationships. That means making sure the order is processed correctly and won't have any issues throughout the whole process until the product is delivered
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Iloilo City, Iloilo
- Tests Taken
- IQ
- Score: 137
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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