Gabriel
Customer Service VA | Shopify & WordPress Certified
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.16/hour ($800.00/month)
Bachelors degree
Last Active
June 26th, 2026 (today)
Member Since
May 7th, 2023
Profile Description
I’m a customer service and admin professional with over 5 years of experience supporting clients in telecom, healthcare, e-commerce, and hospitality. My background includes handling billing inquiries, reservations, appointment scheduling, order tracking, technical support, and managing customer interactions through phone, chat, and
I have strong skills in:
• Customer Support: Billing, order management, refunds, reservations, and technical troubleshooting.
• Admin Assistance: Scheduling, calendar management, back-office tasks, and data entry.
• CRM Tools: Salesforce, Zendesk, Slack, EMR systems.
• Communication: Skilled in handling both simple and complex customer concerns in a professional manner.
In addition to my customer service expertise, I’ve earned certifications in Shopify, WordPress, and Python (Udemy). While I have not yet applied these platforms in real-world projects, I am confident in supporting e-commerce tasks such as basic store setup, product uploads, and content management.
I’m highly organized, tech-savvy, and people-oriented. Committed to delivering excellent service and reliable support. I’m seeking a long-term role where I can contribute my skills in customer support and admin tasks, while also applying and growing my knowledge in Shopify, WordPress, and e-commerce.
Top Skills
Professional Services » Management Services » E-Commerce Management
Experience: 1 - 2 years
Certified in WordPress, Shopify, and Python (Udemy). Hands-on experience creating Shopify stores, managing product catalogs, and setting up basic websites. Skilled in using tools like Adobe Photoshop, Filmora, and CapCut for basic graphics and video editing.
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
Managed appointment scheduling, client inquiries, and payments as a Receptionist at Fabu Eyes Lash Salon. Maintained calendars, coordinated technician schedules, and ensured smooth day-to-day operations.
Customer Support » Customer Service
Experience: Less than 6 months
Handled voice and non-voice accounts for US-based companies including AT&T, BoxyCharm, Ipsy, and Cerebral (telehealth). Provided billing support, sales assistance, appointment scheduling, and back-office operations. Promoted to Subject Matter Expert (SME) at iQor for consistently resolving escalations and guiding new agents. Skilled in CRM tools such as Zendesk, Salesforce, and proprietary EMR systems.
Marketing » Appointment Setting
Experience: 1 - 2 years
Worked with dealerships (Toyota, Ford, Chevrolet) as an Appointment Setter. Managed outbound/inbound calls, scheduled maintenance services, and handled customer reschedules. Experienced in coordinating with multiple teams, ensuring smooth communication and timely client follow-ups.
Other Skills
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 21
- Influence: 18
- Steadiness: 36
- Compliance: 25
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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