Customer Support Specialist | Data Analysis, Reporting & KPI Tracking | Excel, S

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

High school diploma

Last Active

June 9th, 2026 (6 days ago)

Member Since

March 5th, 2023

Profile Description

I am a detail-oriented professional with over 5 years of experience in customer support and operations, with a strong focus on data accuracy, reporting, and process improvement. Throughout my career, I have worked across phone, chat, and email support while consistently handling high-volume workloads and maintaining performance metrics.

Beyond customer support, I have developed hands-on experience working with data. I regularly process, validate, and organize information across CRM systems and spreadsheets, ensuring data integrity and accuracy. I have also created reports and tracked key performance metrics such as resolution time, customer satisfaction, and operational efficiency.

My experience includes using tools like Excel, Google Sheets, Salesforce, and Zendesk to manage data, identify trends, and support decision-making. I enjoy working with structured data, improving workflows, and finding ways to make processes more efficient.

I am currently building on this foundation to transition into a Data Analyst role, where I can apply my analytical thinking, attention to detail, and reporting skills to generate meaningful insights and support business decisions.

Core strengths:

- Data analysis and reporting
- Data validation and accuracy
- KPI tracking and performance monitoring
- Excel and Google Sheets (data cleaning, formatting, basic analysis)
- CRM systems (Salesforce, Zendesk)
- Process improvement and workflow optimization

I am open to remote opportunities in customer support, operations, or entry-level data analytics roles.