Customer Success Manager | Sales Closer | Real Estate Acquisitions | Healthcare

Overview

Looking for full-time work (8 hours/day)

at $9.38/hour ($1,818.18/month)

Bachelors degree

Last Active

June 5th, 2026 (yesterday)

Member Since

February 19th, 2023

Profile Description

Results-driven Customer Success Manager and Sales Specialist with 7+ years in high-volume BPO, client relations, full-cycle sales, CRM optimization, and real estate deal analysis. I build trust fast, drive consistent revenue, and turn support into closed deals, whether qualifying investors, crushing cold outreach, or leading large teams to top KPIs.

At Flipsystem, I served as the primary point of contact for investors, realtors, wholesalers, lenders, and property managers. I handled 82+ support tickets daily with 30-min first response and 24-hour resolution SLAs, closed 2 profitable deals weekly through property qualification and buyer alignment, delivered 9/10 CSAT while protecting deal flow and retention, and performed full exit strategy analysis (turnkey, retail flip, cash-flow rental) to guide investor decisions. I also optimized HubSpot workflows, onboarded first-time real estate investors, and supported via email, calls, and Zoom.

In sales roles at Online Nexus Marketing and Referrizer, I generated and closed 8-10 deals weekly (35% close rate on warm leads), prospected and managed cold/warm pipelines, conducted 15-200 outbound calls daily, booked 5-260 appointments weekly, ranked as Top Caller for months, overcame common objections with structured follow-ups, and sold $700-$1,200 marketing packages or reputation management subscriptions, earning consistent commissions and bonuses.

From Sprint/T-Mobile, I advanced from high-volume CSR (90 inbound calls/day, 8.9/10 CSAT, 72% save rate) to Supervisor (leading 12-15 reps, reducing attrition to site-low) and Operations Manager (overseeing 15 teams / 180+ reps, managing site-wide KPIs like CSAT, AHT, FCR, Service Level, and staffing forecasts, while creating SOPs and data-driven performance plans).

Expert in HubSpot, GoHighLevel (GHL), Zendesk, Zoho, MS Office, Google Workspace, Notion, Canva, and social media. Strong in data analysis, project management, task delegation, and feedback/follow-through.

If you're looking for reliable support that protects revenue, closes more deals, optimizes CRMs, or scales customer success/lead gen operations (especially in real estate investing, marketing services, or high-volume client environments), let's connect. I'm ready to deliver fast, high-impact results for your business.