I’m a Remote Short-Term Rental Executive Assistant specializing in virtual property management support for Airbnb hosts,
I help STR businesses stay organized, responsive, and guest-ready by supporting daily operations such as guest communication, phone/email/chat support, check-in and checkout coordination, cleaner coordination, turnover tracking, maintenance follow-ups, issue escalation, review support, SOP documentation, and admin workflows.
My strength is being the person behind the scenes who keeps things moving: responding to guests professionally, calming urgent situations, coordinating with cleaners or maintenance teams, tracking issues, updating systems, and making sure nothing falls through the cracks.
I can support with:
Airbnb and
Hostaway PMS support
Guest call handling
Check-in and checkout assistance
Cleaner and turnover coordination
Maintenance follow-up
Issue tracking and escalation
Review support and guest recovery
SOP documentation
Calendar and scheduling support
Google Workspace and Google Sheets
Remote administrative support
Market research and
Workflow improvement and urgent issue resolution
I’m currently open to supporting one more remote client, preferably a UK or Australia-based short-term rental, serviced accommodation, Airbnb, or property management business.
If you’re a host or property manager who needs reliable remote support for guest operations and day-to-day admin, feel free to connect or message me.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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