ABOUT ME
Hello! I’m Ma. Elena S. Capacio, but you can call me Malen.
I’ve been working as a freelancer since 2021, taking on roles that revolve around business operations, finance, and client support. Over the years, I’ve handled work in Business Analysis, Accounts Payable and Receivable, Purchasing, Customer Service, and Marketing. This mix of experience has helped me become flexible and comfortable working across different parts of a business, whether it’s dealing with numbers, coordinating with vendors, or supporting customers.
At present, I work as a Business Analyst, where I focus on reviewing processes, handling financial and operational data, and helping teams work more efficiently and accurately. Before this, I also worked as a Marketing Head, where I managed a team and handled campaigns and strategies to help grow business performance and customer engagement.
Freelancing has also given me hands-on experience in supporting international clients with invoice processing, payment tracking, reconciliations, vendor coordination, reporting, CRM updates, and general admin tasks. I’ve learned to work independently, stay organized, and adjust quickly depending on what the business needs.
Key Skills:
• Business analysis and process improvement
• Accounts payable and receivable
• Payment tracking and reconciliation
• Vendor coordination and purchasing support
• Financial and operational reporting
• Customer service and client communication
• CRM and data management
• Lead generation and appointment setting
• Microsoft Excel and Office tools
• Marketing support and social media coordination
• Strong attention to detail and multitasking
I enjoy work that keeps things organized and running smoothly behind the scenes, especially when it helps teams and clients avoid delays and confusion.
Experience: Less than 6 months
Experience: Less than 6 months
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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