Joice

Sr. Real Time Analyst

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Post-graduate degree (Master, Doctorate, etc.)

Last Active

March 13th, 2025 (4 days ago)

Member Since

January 14th, 2023

Profile Description

*Monitor critical business operations and performance indicators at an interval level in real-time, call volumes, average handle times, queue time, call center agent availability, and call center service level adherence
*Conduct trend analysis of call volumes and business activities to anticipate and recommend changes in daily and long-term strategy
*Analyze forecasted data and compare it to actual data on a daily basis to identify any areas of concern
*Creates short and long-range analysis plans to meet business objectives
*Receive, review, and make decisions for same day, unplanned, off-phone requests
*Pro-actively communicate and follow up with site operations to execute all planned and real-time activities

Basic Information

Age
32
Gender
Female
Website
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Address
MANDALUYONG CITY, PHILIPPINES, NCR
Tests Taken
IQ
Score:  98
DISC
Dominance: 35%
Influence: 19%
Steadiness: 31%
Compliance: 15$
English
C2(Advanced/Mastery)
Government ID
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