*Monitor critical business operations and performance indicators at an interval level in real-time, call volumes, average handle times, queue time, call center agent availability, and call center service level adherence
*Conduct trend analysis of call volumes and business activities to anticipate and recommend changes in daily and long-term strategy
*Analyze forecasted data and compare it to actual data on a daily basis to identify any areas of concern
*Creates short and long-range analysis plans to meet business objectives
*Receive, review, and make decisions for same day, unplanned, off-phone requests
*Pro-actively communicate and follow up with site operations to execute all planned and real-time activities
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.