I am a detail-oriented professional with over 9 years of experience in customer service, client relations, and administrative support. In my previous role at Pag-IBIG Fund, I handle client inquiries, process transactions, and prepare accurate reports that support management decisions.
I am proficient in MS Office 365, Google Workspace, and remote collaboration tools, and I take pride in providing efficient support and clear communication. With a strong background in Economics and a Master’s in Business Administration, I combine analytical thinking with excellent organizational skills.
I am now transitioning into the Virtual Assistant field, where I aim to help businesses and entrepreneurs stay organized, productive, and focused on their growth.
Experience: 5 - 10 years
I have strong customer support skills, with the ability to communicate clearly, handle concerns with empathy, and provide accurate and timely assistance. I am detail-oriented, patient, and committed to creating a positive experience for every client.
Experience: 5 - 10 years
I’m skilled in email support, making sure every message is clear, warm, and helpful. I respond quickly to customer concerns and always aim to provide accurate and caring solutions.
Experience: 5 - 10 years
I handle data entry every day by processing loans and claims, making sure everything is accurate since I’m dealing with important financial transactions.
Experience: 5 - 10 years
I use Excel every day to create reports and track information, making sure everything is accurate, organized, and easy to understand.
Experience: 5 - 10 years
I manage emails by keeping them organized and making sure to respond within 72 hours, always aiming to give clear and professional replies.
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