Jericho

E-Commerce CX & Operations Specialist | Gorgias · Shopify · Zendesk · TikTok

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Overview

Looking for full-time work (8 hours/day)

at $5.25/hour ($1,018.18/month)

Associates degree

Last Active

July 22nd, 2026 (today)

Member Since

October 2nd, 2022

Profile Description

You're not looking for a VA who needs handholding. You need someone who reads the workflow, spots what's off, and handles it—without a five-step explanation.

That's what I do.

Seven years across e-commerce support, home care operations, moving industry coordination, and social commerce—all US and AU-facing, all night shift PHT. I've worked across enough different business types to get up to speed on yours fast and stay there.

What I handle:

— E-commerce CX: orders, refunds, replacements, disputes, and escalations across Shopify, Gorgias, Zendesk, and TikTok Shop

— Ticket triage, macro builds, and queue management—high volume, no bottlenecks

— Scheduling, ops coordination, and coverage gap management

— Lead qualification, appointment setting, and CRM records in Salesforce and GoHighLevel

— Shipment and volume estimations with 90–96% accuracy

— Content moderation and FYP trend awareness across TikTok US, UK, and AU

Night shift PHT—available across US, AU, UK, and CA time zones.

Long-term roles only. If you want someone who treats your business like it matters—message me.