Shopify Manager | Customer Support VA| E-commerce & Shopify Dropshipping

Overview

Looking for full-time work (9 hours/day)

at $5.01/hour ($1,083.60/month)

Bachelors degree

Last Active

June 29th, 2026 (today)

Member Since

September 6th, 2022

Profile Description

Looking for a reliable and experienced customer service professional to represent your brand with excellence?

With over 6 years of hands-on experience in customer service, I specialize in delivering outstanding support across multiple channels including email, live chat, phone, and social media. I’ve worked extensively in fast-paced e-commerce and dropshipping environments, where quick resolution, empathy, and professionalism are key.

Whether it’s managing customer inquiries, resolving issues, or building long-term customer loyalty, I bring a dedicated and proactive approach to every interaction. Let me help you elevate your customer experience and grow your brand's reputation.

WHY CHOOSE ME?

* Shopify Dropshipping Manager: handling both customer service and store operations.

* Multi-Channel Expertise: Mastery in handling customer inquiries across email, live chat, phone, and social media platforms.

* CRM Management: Experienced with Shopify, Reamaze, Commslayer, Salesforce, Gnatta, Agent Desktop, GoDaddy, Service Point, SAP Ariba, and Sprinklr.

* Bank, PayPal & Klarna Dispute Support: Sent email/SMS notifications to customers regarding disputes, guiding them through case resolution. Prepared and submitted supporting evidence, with a strong track record of successfully closing chargebacks.

* Klaviyo Email Marketing: Built automated email flows: Welcome Series, Abandoned Cart

* Translation Tools: Proficient in using DeepL and StoryfAI to respond to international customer queries for e-commerce and dropshipping stores.

* Problem-Solving: Quick and efficient resolution of customer issues, ensuring satisfaction and retention.

* Industry Experience: Background in e-commerce, dropshipping, retail, and telecommunications.

* Query Handling: Skilled in both non-technical (billing, after-sales, payments) and basic technical support (troubleshooting).

* Soft Skills: Strong communication, attention to detail, patience, empathy, and rapport-building with customers.

What I Bring to Your Team: 

I’m committed to delivering exceptional service that drives customer satisfaction and retention. My goal is to help businesses build customer loyalty through effective and empathetic support.

If you think I’d be a good fit for your team, let's chat about how I can support your company’s success! I’d love to connect and discuss.