Medical Scheduler/Frontdesk/Customer Service

Taking calls for outpatient and inpatient scheduling, registration, and insurance verification functions such as updating computer patient demographic/insurance information and pre-registration and pre-authorization needs. The Scheduler will screen patients as well as provide accurate instructions to prepare patients for examination and procedures

Handle all incoming and outgoing calls, including appointment scheduling, patient inquiries, and follow-up. Navigate and document all calls within eClinicalWorks (ECW) accurately. Assist with patient triage under the supervision of clinical staff. Provide outstanding customer service to all patients and callers. Relay messages appropriately to physicians, nurses, and administrative staff. Always maintain HIPAA compliance and patient confidentiality.

I answer incoming calls from patients, healthcare providers, workers’ compensation patients, nurse case managers, adjusters, applicants, and attorneys’ offices. I also assist with scheduling appointments, providing information, verifying patient details, and directing calls to the appropriate department. I also send and receive faxes and emails for medical reports, doctors’ notes, and prescriptions, ensuring all documents are handled accurately and promptly. My role is to provide clear communication and professional support to help coordinate patient care.

Answer customer inquires regarding Mortgage/CRE accounts.Researches customer complaints or concerns and corrects or adjusts records, as needed.Enters conversation into Servicing comments on computer.Assists in maintaining customer insurance information for Property, Liability, Flood, PMI, etc.Responds to customer correspondence, types letters, prepares forms, and other documents.Assists in monitoring non escrow accounts for payment of taxes and insurance by mortgagor.Assists with annual escrow analysis and year end statements.Prepares letters, forms and other documents used for discharging liens.Examines documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage lien.Coordinates and processes payoff requests for various title companies or customers.

Accurately inputting and updating data into computer systems (Eclinicalworks) or databases of the Patient