Experienced Healthcare BPO Specialist | Virtual Assistant | Data Entry | Quality Analyst | Claims Specialist
With 5 years of hands-on experience in the BPO healthcare industry, I bring a solid background in customer service, claims processing, insurance verification, medical billing, and administrative support. I’ve worked across various roles including Senior Quality Analyst and Claims Specialist—delivering accuracy, efficiency, and consistent client satisfaction.
Now transitioning into a full-time Virtual Assistant, I’m here to support businesses and professionals with a wide range of tasks that help improve productivity and streamline operations.
What I Can Help You With:
Calendar &
Data Entry & Database Maintenance
Customer Support (Chat,
Claims Processing & Insurance Verification
Report Generation & Documentation
Medical Billing & Healthcare Support
CRM Tools & Task Tracking
Tools & Platforms I Use:
Microsoft Office Suite (Excel, Word, Outlook, etc.)
Google Workspace (Docs, Sheets, Calendar, Drive)
Various CRM Tools & Ticketing Systems
I bring a detail-oriented mindset, excellent communication skills, and a proactive approach to every task. Whether you need support for your healthcare operations or administrative help for your growing business, I’m ready to assist.
Experience: 2 - 5 years
Accurately entered and updated patient demographics, clinical data, and billing information into portfolio-specific systems while maintaining full HIPAA compliance. Reviewed and verified data for completeness and accuracy, proactively resolving discrepancies and correcting errors to maintain data integrity. Supported administrative tasks and assisted in team projects to optimize data management processes, improving turnaround time and minimizing rework. Maintained detailed records and created reports to support audits and compliance reviews. Delivered consistent 99%+ accuracy in high-volume data entry within strict deadlines. Managed booking entries and appointment scheduling using Go High Level (GHL) and other CRM tools, ensuring 100?curacy and timely updates.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Managed booking entries and appointment scheduling using Go High Level (GHL) and other CRM tools, ensuring 100�curacy and timely updates. Enter and update product data accurately. Prepare regular reports on sales turnover, profit margin, conversion rates, product returns, and customer reviews. Track out-of-stock and almost out-of-stock items. Provide estimated restock dates and alert management about low inventory. Identify products that are not performing well and recommend whether to keep, improve, or remove them. Create clear, easy-to-read lists to help management decide which products to Keep, Fix, or Remove. Sent booking confirmations, followed up with clients, and managed deposits/cancellation leads, improving client service and reducing scheduling conflicts. Maintained accurate client and appointment data with high attention to detail and confidentiality, contributing to seamless client onboarding and retention. Handled inbox management and client communications to streamline workflows and reduce missed opportunities. Provided real-time administrative support during high-demand periods, demonstrating flexibility and reliability.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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