Versatile Virtual Professional | CSR ~ Trainer ~ Sales ~ Admin Support

Customer Service Professional with 5+ years of experience handling inbound support across telecommunications and healthcare accounts. Skilled in resolving complex customer concerns, technical troubleshooting, billing inquiries, and insurance-related issues while maintaining high customer satisfaction. HIPAA-certified with strong communication skills, effective escalation handling, and a proven ability to turn challenging interactions into positive customer experiences in high-volume environments.

Trainer / Learning & Development Specialist with 3+ years of experience in BPO and freelance training environments. NTDC-certified with a strong track record in onboarding new hires, upskilling tenured agents, and facilitating both virtual and face-to-face training sessions. Experienced in preparing training materials, conducting product and process lessons, monitoring trainee performance, and endorsing agents to production. Adept at coaching customer service, sales, and communication skills while ensuring compliance with quality, HIPAA, and operational standards.

Cold Calling / Outbound Sales Specialist with hands-on experience in high-volume outbound campaigns across real estate, insurance, and lead generation environments. Proven ability to qualify prospects, handle objections, set appointments, and close deals while consistently meeting or exceeding daily call targets and KPIs. Skilled in building quick rapport, identifying customer needs, and effectively presenting value propositions using CRM and dialer systems in fast-paced sales operations.

Account Moderator / Chat Support Specialist with nearly one year of experience managing high-volume conversations across subscription-based platforms. Skilled in real-time chat engagement, customer retention, and relationship building through personalized messaging. Experienced in handling inquiries, moderating accounts, maintaining brand tone, and driving engagement while ensuring compliance with platform rules and client guidelines. Detail-oriented, fast-typing, and highly adaptable to different customer personalities and sales-driven chat environments.

I love creating PowerPoint presentations. I know how to navigate PowerPoint presentation and other Microsoft offices efficiently.

I've been doing video editing since 2019 using Filmora, Capcut and other software. I created a short films and movie making.