I'm a strategic, adaptable Virtual Assistant with expertise in leadership, project management, communication, and research. I'm a proactive problem-solver committed to alleviating administrative burdens and driving unprecedented progress for business owners.
He's a link to my resume:
CAREER OVERVIEW
DIRECTOR OF OPERATIONSNext Chapter Property Solutions LLC | Fort Washington, MD | Nov 2021 - Oct 2023
- Collaborated with the CEO and COO to formulate and accomplish strategic objectives.- Created, developed and oversaw Standard Operating Procedures, ensuring smooth operations.- Spearheaded recruitment, onboarding, training, and coaching for new and existing tea
TEAM ASSISTANT | RESERVATIONS MANAGER (LEE & RUSH HOSPITALITY GROUP)Next Chapter Property Solutions LLC | Fort Washington, MD | Apr 2019 - Oct 2023
- Achieved rapid response times across multiple platforms, enhancing guest satisfaction.- Effectively screened inquiries, ensuring a streamlined reservation process.- Coordinated with cleaning staff, front desk, and concierge, optimizing operational efficiency.- Successfully generated and delivered guest service invoices, contributing to revenue growth.- Managed guest access codes with precision, aligning them with reservation dates for a seamless experience.- Played a pivotal role in report generation and updates, contributing to data-driven decision-making.- Facilitated efficient information sharing through daily hand-over calls with the Team Supervisor.- Prepared and delivered comprehensive weekly project status reports, ensuring transparent communication.- Demonstrated adaptability by efficiently handling a diverse range of assigned tasks.
TRANSACTION COORDINATOR (LEGACY ASSET RESOLUTION PARTNERS)Next Chapter Property Solutions LLC | Fort Washington, MD | Sept 2019 - Oct 2023
- Proactively initiated and managed property contract paperwork, demonstrating a proactive approach in real estate transactions.- Expertly collected and organized essential documentation, ensuring seamless closing processes.- Provided comprehensive oversight to guarantee smooth transaction progress, documentation, and on-time closing.- Skillfully maintained transparent communication and alignment among stakeholders.- Facilitated remote closings when needed, ensuring successful transaction completion.
LEAD PHOTO EDITOR /DATABASE ADMINISTRATOR
CreMap Inc. l Calgary, Alberta, Canada | Apr 2019- Mar 2020
- Extracted, manipulated, and enhanced property and broker photos. I also recreated company logos in case it doesn't fit the website requirements.- Entered accurate partner property and company data into the database.
RESERVATION SPECIALIST
Snappr l San Francisco, California | Mar 2019
- Completed the 2-week project in just 2 days.- Initiated cold calls, successfully persuading clients to schedule photography sessions within a one-week timeframe, enabling timely photo uploads to meet app deadline.
ANALYST
QA World l Salt Lake City, Utah | Jan 2019-Sept 2019
- Provided general transcription and consistently met quality standards.
Experience: 2 - 5 years
I can offer support with listing creation, reservations, customer facing/service, cleaner and maintenance scheduling, and adhoc assignments.
Experience: 2 - 5 years
Experience: 10+ years
I worked as reservations for hotels, resorts, and short term rentals.
Experience: 2 - 5 years
I handled short-term rentals in Washington, DC. I created and streamlined SOPs for an effective and efficient operation.
Experience: 6 months - 1 year
Soon as a client has been put under contract, it's my duty to open a file with the title company, look for a buyer, and ensure the transaction closes in 2 weeks time.
Experience: 10+ years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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