I currently work in ecommerce operations for a fast-growing solar ecommerce company where I handle a combination of operations management, customer support systems, fulfillment coordination, technical support, sales operations, and process development.
My experience includes:
• Managing ecommerce workflows and daily operations
• Building SOPs and accountability systems
• Handling fulfillment coordination and supplier communication
• Managing customer support processes and escalations
• Troubleshooting operational bottlenecks before they become larger issues
• Supporting inbound and outbound sales operations
• Coordinating after-sales support and technical issue resolution
• Improving customer experience and operational efficiency
• Working within Shopify-based ecommerce environments
• Managing cross-functional communication between sales, support, fulfillment, and management teams
I have extensive experience operating in fast-paced environments where systems, structure, and accountability are critical. I understand how operational failures directly impact refunds, customer satisfaction, chargebacks, and overall scalability.
In my current role, I’ve helped organize workflows, improve communication between departments, and create repeatable systems that reduce operational chaos and dependency on founders.
I’m highly systems-oriented, proactive, and comfortable taking ownership without requiring constant direction. I enjoy solving operational problems, improving workflows, and building scalable processes that allow ecommerce businesses to grow efficiently.
Tools and platforms I’ve worked with include:
• Shopify
• CRM and customer support platforms
• Fulfillment coordination systems
• Supplier management workflows
• KPI tracking and operational reporting systems
I would welcome the opportunity to discuss how my operational background and ecommerce experience can contribute to your team.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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