John
Amazon VA | Catalog Specialist | Amazon Account Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.97/hour ($960.00/month)
College degree
Last Active
June 8th, 2026 (yesterday)
Member Since
July 1st, 2021
Profile Description
I am an Amazon Virtual Assistant with over 6-years of hands-on experience and deep expertise in Amazon Catalog Management, Account Management, Case Management, and Graphic Design.
Throughout my career, I have supported diverse clients across multiple Amazon marketplaces, including the US, CA, MX, UK, DE, ES, AU, and JP, spanning a wide range of product categories such as Pet Supplies, Home Essentials, Food, Industrial, Fashion, Supplements, and Beauty.
In addition, I bring extensive experience as an E-Commerce Specialist, managing and optimizing accounts on platforms such as Shopify, eBay, Walmart, Home Depot, and Chewy.
Below are the skills I can offer, of which I am trained and knowledgeable, but not limited to.
1. Listing Optimization
- Competitor Research (Pricing, Pros/Cons Analysis, Product USP's identification, Identifying pain-points, Reviews)
- Keyword Research
- Brand Analytics
-Copywriting
- Proficiency in different features and tools of H10 (as the main tool for optimization)
- Optimization (Title, BP's, Description, Search Terms, Technical details, Backend attributes
- A+ Content
- Listing Images (Adjustments, Edits, can create images from scratch for Lifestyle & Infographics images, Mock-ups, AI-generated images)
- A/B testing
- Child-Parentage Variation
- Upload listings via Flatfiles
- Upload images via flatfiles
2. Listing Troubleshooter: 4 years, able to solve common to hard-to-solve listing cases and suppressions.
- Create variation (Manual or via Flatfile)
- Merge/Unmerge variations
- Unable to merge child ASINS to existing variations
- Amazon retail issue
- Winning contribution issue
-Merging of reviews
-Fix Unable to update title, BP's, and other backend details
-Fix Unable to update images
-Merging of duplicate ASINS
-Flatfile Troubleshooting (Familiar with common error codes)
-Troubleshoot/Fix Buybox Issue
-Fix Hijacker Removal
-Fix Automated Pricing Issue
-Fix suppressed ASINs due to policy violations
3. Case Management (has enough experience to learn the workaround of policies in Amazon)
-Create cases
-Follow-up cases
-Follow-up transferred cases
-Follow up on closed cases
-Case monitoring sheet (to properly manage active cases and ensure no case will be left unattended)
-Contact support via phone (preferred way over sending
-Able to reach specific departments in the support team.
-Able to contact the Supervisor, Manager, and Leadership team
-Knows how to escalate cases
-Can fix Common/Complex ASIN suppressions
-Knows the process of call procedures for every specific listing issue
-Won't follow the standard procedures of support (my strong skill in troubleshooting)
-Has a set of skills and experience on how to persuade support in solving my cases or fulfilling my requests.
-Considered me an "Enemy of Amazon Support."
-Knows how to argue with a support/supervisor if necessary.
4. Account Health Management
-Account Health Performance Audit
-Performance Notification Monitoring
-Able to fix any account health issues ASAP (still depends on the complexity of the issue)
-Troubleshoot and Fix Account Deactivation Risk,
-Troubleshoot and Fix Infringement Cases,
-Troubleshoot and Fix Seller Identity updates,
-Store Health Score Monitoring
-Troubleshoot and Fix product compliance
-Troubleshoot Common/Complex Account Policy Violations
-Performance Notifications Investigations
-Troubleshoot and Fix ASINS with Risks of Removals
-Knows who/when to contact Brand registry/ Account Health Specialist
-Knows how to manage multiple cases and raise escalation tickets.
-Knows how to navigate seller forums to extract useful tips in resolving the same cases
5. Account Management
-Business Growth Planning
-Sales Metrics Analysis
-Sales Strategy Implementation
-Manage PPC Campaigns
-Dispute Reimbursements, Chargeback, or A-Z Claims
-Account Health Audits & Maintenance
-Inventory Management and forecasting, Removal order processing
-Supervise Listing Optimization
-Manage and schedule deals and promotions.
-Reporting
-Customer Support (Inquiries, refund & replacements) and Negative Review Audit
-Team Collaborations (Design, Listing, PPC, or Marketing Teams)
Top Skills
E-Commerce » Amazon » Catalog Management
Experience: 5 - 10 years
With deep experience in Amazon listing strategy and optimization, I specialize in competitor research, keyword targeting, and content enhancements that boost visibility and conversions. I conduct in-depth market analysis to identify pricing trends, customer pain points, and unique selling points. I use Helium 10 extensively for keyword research, listing audits, and backend optimization. My work includes crafting high-converting titles, bullet points, descriptions, and A+ Content, as well as managing technical details and backend attributes. I'm skilled in creating lifestyle and infographic images, including AI-generated visuals, and handling A/B testing to improve performance. I also manage parent-child variations and upload listings and images efficiently via flat files.
E-Commerce » Amazon » Seller Central
Experience: 5 - 10 years
E-Commerce » Amazon » FBA
Experience: 5 - 10 years
Other Skills
E-Commerce » Amazon » Seller Page Management
Experience: 5 - 10 years
I specialize in full-spectrum Amazon account management with a strong focus on policy compliance, catalog accuracy, and sales growth. I conduct regular Brand Store and catalog audits to ensure listings are aligned with Amazon's guidelines and brand strategy. My work includes generating detailed performance reports, identifying sales opportunities, and implementing growth techniques to improve conversion and traffic. I proactively monitor account health metrics, address potential risks, and maintain a compliant, high-performing seller account.
E-Commerce » Amazon » Listing Management
Experience: 2 - 5 years
Office and Administration » Account Management
Experience: 2 - 5 years
Professional Services » Management Services » E-Commerce Management » Product Listing
Experience: 5 - 10 years
SEO » Keyword Research
Experience: 2 - 5 years
E-Commerce » Amazon
Experience: 5 - 10 years
I bring more than five years of hands-on experience working with Amazon Seller Central accounts across multiple marketplaces. My expertise covers the full catalog management process including flat file uploads, variation setup, listing creation, and product detail optimization using targeted keywords. I’ve helped sellers resolve listing errors, suppressed ASINs, stranded inventory, and other backend issues that impact visibility and sales. I’m also highly skilled in FBA and FBM workflows, A+ Content creation, Brand Registry setup, and account health monitoring. I focus on accuracy, performance, and helping sellers grow their brand with confidence.
E-Commerce » Inventory Management
Experience: 2 - 5 years
I have strong experience managing Amazon FBA and FBM inventory to ensure optimal stock levels and smooth fulfillment operations. I handle restock planning, shipment creation, stranded inventory resolution, and inventory performance monitoring. My approach focuses on avoiding stockouts and overstocking, improving IPI scores, and maintaining a healthy, efficient supply chain that supports sales growth and account health.
E-Commerce » Ebay
Experience: 1 - 2 years
E-Commerce » Shopify
Experience: 1 - 2 years
Fulfillment, Listing Creation, Customer Support, Optimization
Design » Graphic Design
Experience: 5 - 10 years
I create high-converting, brand-aligned visuals tailored for Amazon, including main images, lifestyle shots, infographics, and A+ Content. I design graphics that clearly highlight product features, solve customer pain points, and follow Amazon’s image requirements. I use Canva, GIMP, Photoshop, and AI image generator apps to edit, enhance, or create images from scratch. My focus is always on clarity, visual appeal, and driving better click-through and conversion rates.
Customer Support » Ecommerce » Amazon
Experience: 1 - 2 years
Advertising » Amazon PPC
Experience: 1 - 2 years
I help brands grow their visibility and sales through strategic Amazon PPC management. I create and manage both auto and manual campaigns, backed by thorough keyword research and data analysis. My approach includes optimizing bids, refining targeting, and eliminating wasted spend to improve ACoS and ROI. I develop tailored campaign strategies based on product goals, market trends, and performance insights to drive consistent, profitable growth.
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 39%
- Influence: 9%
- Steadiness: 25%
- Compliance: 27%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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