AI Automation Specialist | Workflow Systems & Operations

I manage day-to-day operations and team tasks using ClickUp as the primary project management tool. This includes setting up task structures, managing deadlines, tracking progress, assigning responsibilities, and ensuring nothing falls through the cracks. I have 5+ years of experience supporting operations across different business functions including HR, training administration, and content production.

I design and document operational workflows for different team functions, including social media management, task management, and staff onboarding and offboarding. I map out each process step by step, build the corresponding structure in ClickUp, and create SOPs so the team can follow and execute consistently without constant supervision.

I currently manage and build ClickUp systems for my employer, including workspace databases, task management workflows, social media team workflows, and SOPs. I handle automation rules, list structures, and custom fields to keep operations organized and running efficiently.

I have 5+ years of experience in outbound cold calling, specializing in appointment setting, hard selling, and lead generation across multiple industries including SEO, website sales, and social media services. I am confident handling objections, building rapport quickly over the phone, and consistently hitting performance targets in a fast-paced call center environment.

I build functional Google Sheets trackers and databases for operational use, including color-coded status trackers, course rosters, file audit sheets, upload progress trackers, and HR records. I work with formulas, data validation, conditional formatting, dropdown menus, and structured layouts to make spreadsheets easy to use and maintain for the whole team.

I use Google Workspace daily for operational and administrative tasks, including building and maintaining spreadsheets in Google Sheets, managing files and folders in Google Drive, and coordinating communication through Gmail and Google Meet. I also create and manage documents and forms used for internal processes and team workflows.

I build and maintain spreadsheets for operational and administrative purposes, including trackers, rosters, databases, and reports. I am proficient in formatting, data organization, conditional formatting, dropdowns, and basic formulas. I have used Excel and Google Sheets to manage course rosters, file audit trackers, upload trackers, and HR-related records.