Customer Service Representative

I have 2 years of hands-on experience working with Power BI, primarily focused on creating data-driven insights that support business operations. I design and build dashboards that visualize key metrics, trends, and performance indicators, making it easier for teams to understand complex data. In my current role, I use Power BI to analyze data and generate reports that highlight opportunities for improvement, including identifying repeat issues, tracking performance, and supporting strategic decisions. I also work closely with stakeholders to ensure the reports meet their needs and provide clear, actionable insights.

I have hands-on experience using PowerPoint to present data insights and business performance in a clear and impactful way. I regularly create presentations that translate complex data. My focus is on storytelling with data, ensuring that each presentation highlights key trends, insights, and actionable recommendations. I tailor my slides depending on the audience, making sure stakeholders can quickly grasp the message and use the information to support decision-making.

I have practical experience using Power Apps to create applications that support day-to-day operations and improve process efficiency. I design apps that help teams manage data, track tasks, and simplify workflows that were previously manual. In my work, I focus on building user-friendly interfaces and ensuring the apps meet the needs of the team. I also integrate Power Apps with tools like Power BI and SharePoint to create a more connected and efficient system for reporting and data management.

I have hands-on experience managing communication alerts within the office, ensuring that teams are informed about important updates such as system issues, process changes, and operational impacts. My role involves crafting clear and concise messages that are easy to understand and actionable. I make sure communications are timely and accurate, helping teams respond quickly and stay aligned. I also collaborate with different stakeholders to verify details before sending out alerts, ensuring the information shared is reliable and relevant.