Charlson

Customer Success Manager | Data Analyst | Inbound Sales

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Overview

Looking for full-time work (8 hours/day)

at $8.36/hour ($1,600.00/month)

Bachelors degree

Last Active

June 10th, 2026 (2 days ago)

Member Since

October 19th, 2020

Profile Description

Hi I'm Charls, I've been in this industry for 7+ Years Now.
Notable Skills I've acquired and honed through experience
Customer Success Manager
- Full Onboarding and Satisfaction of Clients.
- Proper CRM Updates, Follow-ups, complete attention to client when they need help through Emails and Zoom Calls.
- Creating SOPs when needed.
- Can handle as many clients as possible within Bandwidth.
Customer Service Representative
- Handled works for Credit Card Services, all types from Inquiries to Disputes.
- Telco Service, full CSR, inquiries, disputes, tier 1 tech-support.
- Car Insurance (NRMA - Australia), front line for insurance claims.
- AllState Insurance (Annuities and Structured Settlements). The work around, from inquiries, withrawals, claims and disputes.
MIS Analyst
- Supports operation on weekly budget analysis and computation for bonus.
- We handle extensive data for all employees and ensure correct computation using complex formulas in Excel.
- We make sure that we create the proper SOPs and support the operations to make their work efficient.

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

- Inbound warm leads for a service we sell (Via Facebook Ads) - Both Inbound and Outbound calls to warm leads and make sure that I close each sale for commission (20%

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

- Full Onboarding and Satisfaction for handled clients - Retention and Upsells - Email support and Scheduled Call via Zoom when needed

Customer Support » Customer Service

Experience: 2 - 5 years

- All Around CSR - Proficient in all fundamentals like MS Office and Google Workspace - Tier 1 Tech Support - Financial Service (Credit Card Support) - Telco (Prepaid & Postpaid) Full Support - Insurance (Annuities and Structured Settlements) - Insurance (NRMA - Car Insurance - Australia)

Other Skills

Marketing » Email Marketing

Experience: 6 months - 1 year

Being a Customer Success Manager, I started to help clients with email marketing - Through the use of AI, email swipes has never been easy, thus the reality of Email Marketing boils down to using the right prompts. - I do A&B Testing and creating Email Automation for the clients I handle

Marketing » Copywriting

Experience: 6 months - 1 year

As part of Customer Success Manager Position, I'm involved in doing Copywriting for our Sales Funnel. - Through the use of AI and right prompts, I ensure that copy writes follow the fundamentals of Funnel Page

Marketing » Content Creation » Video Content Creation

Experience: 1 - 2 years

During my time as Customer Success Manager at KV Technology LTD - I wore a lot of hats, and one of which is to create bite size training for our applications. - This includes both recording and video editing (simple yet effective).

Design » Web Design & Page Layout

Experience: Less than 6 months

- Did a 3 Month boot-camp to learn the fundamentals of Web Development - Proficient in HTML, CSS and JS - Vanilla - Bootstrap - Tailwind CSS - Fluid Tailwind CSS - React Vite - MySQL

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacoor II, Cavite

Tests Taken: IQ
Score: 124: DISC
Dominance: 21
Influence: 12
Steadiness: 46
Compliance: 21: English
C2(Advanced/Mastery)