Mark
E-Commerce Customer Support | Virtual Assistant | Shopify, Gorgias & Richpanel |
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
June 5th, 2026 (6 days ago)
Member Since
September 8th, 2020
Profile Description
Hi, I'm Mark! I am a dedicated Customer Support Specialist and Virtual Assistant with a strong passion for helping e-commerce brands grow by delivering exceptional customer experiences. Over the years, I have built my career around managing high-volume ticketing systems and ensuring that every customer interaction is smooth, professional, and efficient.
In my most recent role, I was the go-to person for handling over 100+ tickets per day across
Beyond just answering messages, I am highly comfortable diving into the backend of an online store to manage orders, process exchanges, and coordinate directly with shipping partners to fix delivery issues.
Tools & Platforms:
Help Desk: Gorgias, Richpanel
E-Commerce & Logistics: Shopify, ShipMonk, Soapbox
Communication: Slack
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Ecommerce
Experience: 5 - 10 years
Other Skills
E-Commerce » Shopify
Experience: 5 - 10 years
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Urdaneta city, Pangasinan
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 30%
- Influence: 15%
- Steadiness: 33%
- Compliance: 21%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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