Product Specialist /Trust & Safety Specialist(E-Commerce)

Overview

Looking for part-time work (4 hours/day)

at $4.16/hour ($400.00/month)

Associates degree

Last Active

November 21st, 2025 (206 days ago)

Member Since

July 28th, 2020

Profile Description

With over  11 years of experience working in Australian accounts, including handling tollways, Energy Account and  most recently, E-Commerce. I bring a wealth of expertise in managing online marketplaces and optimizing product listings. My journey began in customer service, where I honed my communication skills and deepened my understanding of consumer behavior. Progressing to roles in billing and payments resolution and eventually to the prestigious position of Digital Product Catalog Specialist, I have developed a keen eye for detail and a passion for ensuring compliance with regulations and company standards.

My role involved collaborating with diverse teams, including curation and product risk management, to optimize product listings and enhance customer experience. I spearheaded projects that significantly increased productivity and reduced banned products, contributing to the company's growth and profitability. I have a proven track record of achieving targets and delivering results, making me a valuable asset to any e-commerce venture.

As an E-commerce Specialist, I am dedicated to staying updated with industry trends and technologies, ensuring that my strategies are always cutting-edge and effective. My goal is to leverage my expertise to help businesses thrive in the competitive e-commerce landscape, providing strategic insights and innovative solutions that drive sales and customer satisfaction.

Skills:
- Excellent communication skills, both written and verbal, to effectively interact with clients and teaUpgrade to see actual infombers.
- Strong organizational skills, including the ability to manage multiple tasks and priorities efficiently.
- Ability to work independently with minimal supervision, while also being a collaborative team player.
- Attention to detail to ensure accuracy in tasks such as data entry, scheduling, and document preparation.
- Problem-solving skills to address issues and find solutions in a timely manner.
- Time management skills to prioritize tasks and meet deadlines effectively.
- Adaptability and willingness to learn new skills and take on new challenges.

Technical Skills:
- Proficiency in using productivity tools such as Microsoft Office, Google Workspace, and project management software.
- Experienced in using customer service platforms such as Zendesk and Sap to manage customer inquiries and tickets.
- Familiarity with CRM systems to maintain customer records and track interactions.
- Skilled in using eBay and Trademe (Australian platform) for managing queries, returns, and refunds, enhancing the customer support experience.
- Knowledgeable in using Upgrade to see actual info for task and project management.
- Experience working with Shopify, and Mirakl, marketplace platforms, to manage product listings and seller accounts.
- Knowledge of online communication and collaboration tools such as Slack, Microsoft Teams.
- Experience with Data Analytic tools such as Tableau and Looker.
- Proficient in using Canva for graphic design and visual content creation.