Jerrome

Customer Support & Financial Services Specialist | 5+ yrs CSR | Disputes, Billin

90 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (9 hours/day)

at $5.81/hour ($1,260.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (2 days ago)

Member Since

June 24th, 2020

Profile Description

PORTFOLIO:  ----------

I am a Customer Support Specialist with over 5 years of experience in the BPO industry, primarily handling US-based financial accounts and UK accounts

My experience includes phone, email, and chat support, assisting customers with billing inquiries, account concerns, and issue resolution. I have worked in fast-paced environments where I consistently handled high volumes of customer interactions while maintaining quality and customer satisfaction.

I also have experience working remotely, using CRM tools and communication platforms to efficiently manage customer requests and team coordination.

Core competencies:
• Customer Service & Support
• Billing and Financial Account Handling
• Email and Live Chat Support
• CRM Tools (Zendesk, Salesforce, etc.)
• Problem-Solving & Escalation Handling
• Multitasking in high-volume environments

I am looking for a long-term remote opportunity where I can contribute my customer service expertise and reliability to support business growth.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Resolving all of the concern and query of the customer for the daily task

Customer Support » Phone Support

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 1 - 2 years

Other Skills

Accounting » Financial Accounting » Analysis

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Customer Support » Active Listening

Experience: 2 - 5 years

Basic Information

Age
28
Gender
Male
Website
Sign Up with Pro Account to View
Address
CALAMBA CITY, LAGUNA
Tests Taken
IQ
Score:  122
DISC
Dominance: 40
Influence: 17
Steadiness: 32
Compliance: 11
English
C2(Advanced/Mastery)
Government ID
Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »